Setting Up on Other Supported Devices

Before You Start

This guide covers the standard setup flow for another supported device. The exact screen names depend on the player app assigned to your subscription.

• Wait until your subscription is active and the Access Details section in your account is ready.
• Keep your TVPrime4K customer account available so you can view the assigned player and setup fields.
• Connect the device to the internet and install any pending device updates.
• Keep access details private. Support will not ask you to post a password in a public message.

1. Install the Assigned Player

Open the device's official app store or software catalogue. In your TVPrime4K account, open Subscriptions, choose the active subscription and check App Details. If a player is listed, search for that exact name and confirm the publisher before installing it.

Because this category covers several device types, contact support with the exact make and model if the assigned player or setup fields do not match what you see.

If no player is listed, or the named player is unavailable, contact support with the device model instead of guessing which app to use.

2. Find Your Subscription Details

Return to the subscription in your account. When preparation is complete, Access Details may show a server address, username, password or M3U link. App Details may also contain separate app login or setup information.

Your TVPrime4K website password is only for the customer account. Do not enter it into the player as a subscription password.

3. Add the Details to the Player

Open the installed player and choose the setup method that matches the fields displayed in your account:

• If the player asks for a server address, username and password, copy those matching fields.
• If it asks for a playlist URL, use the M3U link.
• If App Login / Setup Details are provided, follow those app-specific instructions exactly.

Save the profile and allow the player time to load the available service information. Field names differ between players, so do not place a value into a different type of field simply because it is available.

4. Check the Setup

Open one item to confirm the player loads and produces picture and sound. If your plan includes more than one connection, repeat the approved setup for each device covered by the selected connection quantity.

Troubleshooting

• Confirm the subscription still shows as active and ready in your account.
• Check copied values for missing characters, added spaces or typing mistakes.
• Close and reopen the player, then restart the device and router if needed.
• Update the player from the official app store.
• If the problem continues, contact support with the device model, player name and the error shown. Do not include your password in the first message.