Terms of Service

About this service

TVPrime4K is a digital entertainment subscription service. The website lets you compare current plan durations and connection options, start a trial, place a subscription order, and manage your account and support requests in one place.

Your account

You must provide accurate registration details and keep your password confidential. You are responsible for activity that happens through your account. If you believe your account has been accessed without your permission, contact support as soon as possible.

Orders and subscriptions

Placing a subscription order means choosing the plan and connection option shown to you at that time, at the price displayed when you place that order. Once an order is confirmed and fulfilled, the relevant subscription and access details are made available in your account.

Payment

Payment is made using one of the payment methods currently offered at checkout. TVPrime4K does not collect card numbers directly through this website. Available payment methods may change from time to time.

Supported devices and third-party applications

Setup guides may reference third-party applications, such as media player apps, to help you connect a supported device. TVPrime4K is not the developer, owner or operator of any third-party application referenced in these guides, and is not responsible for the availability, content or behaviour of third-party software or app stores.

Acceptable use

You agree to use the service only for its intended personal purpose, not to attempt to gain unauthorised access to any part of the service, and not to misuse any connection, trial or account made available to you.

Service availability

TVPrime4K aims to keep the service running reliably, but availability can be affected by maintenance, third-party providers, your own device or internet connection, or other factors outside our direct control.

Suspension and termination

TVPrime4K may suspend or terminate an account or subscription where these terms are breached, where payment is not received, or where use of the service is reasonably believed to be fraudulent or abusive.

Refunds and cancellations

Refund eligibility is described separately in our Refund Policy, which forms part of these terms.

Changes to these terms

These terms may be updated from time to time. Continuing to use the service after an update means you accept the revised terms. Please check this page periodically.

Contact

Questions about these terms can be sent to our support team.