Support
Talk to a person.
Setup problems, billing questions, trials and reseller enquiries all reach the same team. Pick the channel that suits you, or send the form below.
A direct route for setup problems. Send a photo of your screen so the team can understand what you are seeing.
Best for billing, invoices and anything you want in writing. Include your order reference if you have one.
Setup guides
Most questions are answered by the guide for your device. Worth two minutes before you write.
Channel details come from the site's support settings, so they stay correct in one place.
Send a message
Tell us the device you are using and what happens on screen. That is usually enough to fix it in one reply.
What to expect
- WhatsApp and the contact form reach the same support team.
- Email and the form are answered in the order they arrive.
- Support never asks for card details or your full payment information.
Before you write
Including these three details helps the team respond with relevant setup steps.
- The device and app you are using.
- What you see on screen, or a photo of it.
- Your order reference, for anything about billing.
Sort it yourself
Three places to look first.
Asked most often
If your question is not here, the form above reaches the same people who wrote these answers.
You can update your profile information from the Profile section of your account.
Use the "Forgot password" link on the login page to receive a password reset email.
Visit our Setup Guides page and select your device to see step-by-step instructions.
Contact our support team and we'll help you get connected.
Restart your device, confirm your internet connection is stable, and try signing in again. If the issue continues, contact support.
Your account connection uses standard secure authentication when signing in on supported devices.
Still stuck? Message us.
WhatsApp for anything urgent, email or the form for anything you want on record.