TiviMate EPG Not Updating on Firestick? 9 Fixes
TiviMate showing No Information on Firestick? Diagnose EPG sources, playlist mapping, cache, device time and provider-side guide problems safely.
Table of Contents
Your channels play normally in TiviMate, but the TV guide suddenly says No Information. You update the EPG, the refresh appears to complete, yet programme titles still do not return.
That does not automatically mean TiviMate or your Firestick is broken. A working guide depends on several separate parts: the playlist, the EPG source, channel matching, local guide data and the player itself. A fault at any one of those points can leave live channels working while the guide remains blank.
This guide shows the safest order to diagnose a TiviMate EPG not updating on Firestick, without deleting your favourites or resetting the whole device unnecessarily.
Why channels can work while the TiviMate guide is blank
An Electronic Programme Guide (EPG) is separate programme data that the player associates with channels in your playlist. It can contain programme names, start and finish times and descriptions where supplied.
The important distinction is simple: video playback and programme-guide data are not the same thing. A stream can remain perfectly watchable even when the EPG source is unavailable, stale or no longer matching the channel identifiers in the playlist.
That is why reinstalling the player is rarely the best first response to an EPG-only problem.
What your EPG symptom points to
| Symptom | Likely area | First check |
|---|---|---|
| No Information on every channel | EPG source or assignment | Update EPG and check playlist source |
| Only some channels are blank | Channel mapping or source coverage | Check affected channels only |
| EPG update fails | Source, credentials or connection | Verify the configured source |
| Update succeeds but guide stays empty | Assignment, matching or cached guide | Clear EPG and rebuild |
| Guide is shifted by the same time everywhere | Device time or guide offset | Check Fire TV date/time first |
| Works on another device | Local Firestick/player issue | Restart and clear cache |
1. Manually update the EPG and let it finish
Start with the least destructive fix. In TiviMate, open the EPG settings and run the manual update option. Menu wording can vary between versions, so use the EPG update control shown in your installed app rather than relying on an old screenshot from the web.
Let the update complete before switching rapidly between channels. Large guides can take time to process, particularly on older or storage-constrained Fire TV hardware.
If programme information returns, stop there. If it does not, check whether the problem affects the entire guide or only selected channels.
2. Check whether all channels or only some are affected
Test several unrelated channels. If most of the guide works and only a handful show No Information, the player has clearly loaded some EPG data. That makes a complete app failure less likely.
Partial gaps can happen when a channel has been renamed, the playlist identifier no longer matches the guide entry, or the EPG source simply has no listing for that channel. Current TiviMate community discussions still show users encountering exactly this difference between an entirely blank guide and selected channels with missing data.
Write down the affected channel names before changing anything. If the issue proves provider-side, that list is useful to support.
3. Confirm the correct EPG source is assigned to the playlist
Having an EPG source saved in TiviMate does not necessarily mean the playlist you are watching is using it. This matters most when you have multiple playlists, several EPG sources or a configuration restored from backup.
Open the settings for the affected playlist and confirm that the expected EPG source is associated with it. If you use more than one playlist, check each one independently.
A source-assignment problem is also a sensible explanation when an EPG download appears successful but the guide still cannot find programme information for the channels you are viewing.
4. Update the playlist before rebuilding the guide
The playlist and EPG need to describe the same channels. If channels have been added, renamed, removed or reorganised, an old local playlist can stop matching newer guide data correctly.
Update the affected playlist first. Once that completes, update the EPG again. This is particularly useful when guide gaps appeared after a provider-side channel-list change.
Do not delete and recreate the playlist as your first step. A normal playlist refresh is less disruptive and avoids unnecessarily losing local organisation or favourites.
Setting up IPTV on Fire TV
If the player or playlist itself was never configured correctly, start with the Fire TV setup guide before troubleshooting guide data.
5. Clear the EPG data, not the whole TiviMate app
If the source and playlist look correct but the guide remains stale or blank, use TiviMate's option to clear the existing EPG information, then run a fresh update.
This is very different from choosing Clear Data in Fire TV settings. Clearing an app's data can reset local configuration. Clearing only the EPG is the targeted troubleshooting step when the problem is limited to programme-guide information.
After rebuilding the guide, check several channels rather than only the one that first alerted you to the problem.
6. Restart TiviMate and the Firestick
If the EPG refresh completes but the guide interface does not repopulate correctly, restart the Fire TV device before escalating to more destructive fixes.
Amazon recommends restarting Fire TV as a general troubleshooting step when apps become unresponsive or behave unexpectedly. A restart does not remove your installed applications or account configuration.
Reference: Amazon Fire TV troubleshooting guidance.
7. Clear the TiviMate cache on Fire TV
If TiviMate is slow, freezing during updates or behaving differently from other apps, clear its cache from Fire TV's installed-app settings. Use Clear Cache, not Clear Data.
Amazon distinguishes cached temporary files from app data in Fire TV application management. Clearing cache is therefore the lower-risk option when you want to refresh temporary app files without intentionally resetting the configuration.
Reference: Amazon: clear app data and cache on Fire TV.
8. If times are wrong, check the Firestick clock before changing offsets
A guide that is present but consistently one hour early or late is a different problem from a guide that does not load at all.
First confirm the Fire TV date, time and region are correct, especially around daylight-saving changes. Only investigate EPG offset controls after you know the device clock itself is right.
Avoid applying random per-channel offsets to compensate for a system-wide time problem. If every programme is shifted by the same amount, diagnose the common time source first.
9. Compare another supported device or player
This is the most useful test when you cannot tell whether the fault is local or upstream.
- Guide works elsewhere but not on the Firestick: focus on the local TiviMate installation, cache and Fire TV device.
- Guide is missing on multiple devices: the EPG source, playlist mapping or provider data becomes more likely.
- Only selected channels are blank everywhere: report those channels rather than resetting the entire player.
Recent TiviMate user reports include cases where Fire TV showed No Information while Android TV continued to populate the guide, as well as cases where the problem followed the EPG source across devices. Treat community reports as diagnostic examples rather than proof of a universal app bug.
What to send support when the EPG still does not work
A useful support message should say whether live channels still play, whether every channel or only specific channels lack guide data, whether the EPG update reports success or failure, the Fire TV model, the player name and whether another supported device shows the same problem.
TVPrime4K customers can send those details through the Support Centre. That gives support enough information to distinguish a local Firestick problem from an EPG or channel-mapping issue without repeating the basic checks.
TiviMate EPG troubleshooting checklist
- Manually update the EPG and let it finish.
- Check whether all channels or only selected channels are affected.
- Confirm the correct EPG source is assigned to the playlist.
- Update the playlist before refreshing the guide again.
- Clear only the existing EPG data and rebuild it.
- Restart TiviMate and the Firestick.
- Clear TiviMate cache, not app data.
- Check Fire TV date and time if programme times are shifted.
- Compare another supported device or player before contacting support.
Frequently asked questions
Why does TiviMate say No Information on every channel?
The EPG may not have refreshed, the wrong source may be assigned to the playlist, local guide data may be stale, or the upstream EPG may not currently contain usable programme information. Start with a manual update and source-assignment check.
Why does the EPG update successfully but still show nothing?
Downloading guide data and matching that data to playlist channels are separate stages. Check the playlist-to-EPG assignment, update the playlist, then clear and rebuild the EPG.
Why is EPG missing on only some TiviMate channels?
Partial gaps often point to missing source coverage or a mismatch between playlist channel identifiers and the EPG entries. Note the affected channels and report them rather than resetting the whole app.
Should I clear TiviMate cache on Firestick?
Clearing cache is a reasonable low-risk step when the app is slow or behaving abnormally. Avoid Clear Data unless you intentionally want to reset locally stored app configuration.
Do I need to reinstall TiviMate when EPG stops working?
Usually not as a first step. Update the EPG and playlist, verify the source assignment, clear EPG data, restart the device and clear cache before considering a reinstall.
Why does TiviMate EPG work on another device but not my Firestick?
That comparison makes a local Firestick, cache or player configuration issue more plausible. It does not prove the device is at fault, but it narrows the diagnosis considerably.
Stream Live TV in 4K
If you are evaluating TVPrime4K, use the trial to check your own supported device, broadband connection and assigned player. Existing customers can contact support with the EPG details from the checklist above.
See our editorial policy for how these guides are prepared and corrected.
TiviMate Hub
TiviMate setup, compatibility and player guide
Continue with the main setup and compatibility guide for this topic.
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