Frequently asked questions.
Quick answers to common questions about TVPrime4K.
The current trial duration is shown on the trial page and is applied when an approved trial starts.
No. The trial form asks for contact and device details, but it does not ask for card details, a payment method or a billing address.
Choose a supported device from the selector on the trial page. Setup guidance is available for published device guides.
The trial expires automatically. It does not create a paid subscription; choose a plan yourself if you want to continue.
Use the public setup guides for your device or contact the support centre if you need assistance.
Trials are limited to one per customer identity. Account, email and submitted contact-number history are checked to prevent duplicate trials.
No. Enter your contact and device details to start a trial as a guest. Creating an account is optional.
You will receive a reference and a secure status link by email, with updates available by email or WhatsApp.
Still have questions?
Our support team can help with anything not covered here.